Sinevis Support Services can enhance your security solution with a comprehensive support plan that provides important alerts, valuable upgrades, and access to expert advice. Sinevis provides the resources you need to quickly and proactively resolve product-related issues and questions to ensure business continuity.
Enhanced Support delivers 7x24 around-the-clock remote support
Personalized Support Options are designed to complement our Enhanced Support service contracts with access to technical experts any time, day or night, and provide customers with a strategic personalized support relationship. The following Personalized Support Options offer supplemental services that can be added:
Sinevis Residencies comprise a range of services—from assisting with day-to-day operations and filling critical staff gaps to optimizing of processes, procedures, and support with industry best practices. RSA Residencies deploy highly skilled, specialized professionals to address your critical security needs.
Tasks would include: Status reporting, configuration, internal or external customer support, troubleshooting, root cause analysis, documentation, and operations management.
Our Residents enable you to: